These general terms and conditions govern the sale of Electronic Travel Authorisations (ETAs) or temporary visas
for entering foreign countries that require these formalities. These services are marketed and sold by Eprocess
Ltd – Suite 11 – Penhurst House, 352 – 356 – SW11 3BY – LONDON.
The website: www.e-process.net is not an official site of immigration departments.
The ETA services proposed are intended to assist you with all your administrative formalities in the context of a
stay in or transit through a foreign country. The price invoiced covers all immigration services expenses, together
with all management, administration, archiving and email costs for your personal travel authorisation.
In the context of ETA services, customers have a hotline operating from 9am to 8pm Monday to Saturday for
assistance with all their formalities for obtaining ETAs or temporary visas.
If an ETA is lost, customers can request a copy by telephone or email at any time.
Customers can always order their ETAs directly on the immigration sites of the foreign countries visited at
current prices. In this case, they renounce use of all the services offered by Eprocess Ltd.
Use of the Internet site implies that consumers have read these General Terms and Conditions of Sale, accept
them and agree to comply with the terms and conditions.
When an order is placed, the price for all the services is indicated in euros, tax included (no VAT is applied to
these services). Any taxes applicable in the foreign countries on the day of ordering are included in the selling
price, unless otherwise indicated at the time of ordering.
Eprocess Ltd reserves the right to modify the price for its services at any time. Orders are invoiced on the basis
of the price in force at the time of validation of the order.
Payment for the ETA (E-Visa) service is made online when the order is placed by means of a valid credit card.
The transaction is debited at the time of validation of the order.
The customer acknowledges that by inputting information relative to his/her credit card constitutes an
authorisation to debit his/her bank account to credit Eprocess Ltd for the full amount of the order, including any
costs and taxes applicable.
The Electronic Travel Authorisation will not be issued in the event of a stop payment on the credit card used
when placing the order.
4. Acceptance of the General Terms and Conditions of Sale – Cooling Off Period
In accordance with the general provisions of the Consumer Code, the consumer has a 14-day withdrawal period
from the receipt of goods to exercise his / her right to withdraw without having to justify his / her reason or pay
However, entitlement to a cooling off period does not apply to intangible documentation and subscription services
performed in full before the end of the cooling-off period, execution of which has started, with the express prior
approval of the consumer and express renunciation of his/her right to withdraw.
The user will be considered to have agreed to receive the ETA ordered before the end of the cooling off period of
14 clear days inasmuch as, when he/she first logs on to the Internet site, he/she agrees to receive the service
previously subscribed to and irrevocably renounces recourse to a cooling off period.
By accepting these General Terms and Conditions of Sale, the user agrees to permanently renounce the cooling
off period concerning the ETA service purchased.
5. Contractual Commitment
Pursuant to the provisions of the Civil Code relating to the conclusion of online contracts, the contract is
concluded when the user validates and confirms his/her order on the Internet site.
Full details of the order are displayed on the payment validation screen and the user is able to correct the order
at any time before validating payment.
Contracts concluded on the Internet site (data relative to Orders and the General Terms and Conditions of Sale in
force on the day of the order) are archived for 5 years.
Any customer is entitled to access his/her archived contract by simply submitting an email request to the
following address : firstname.lastname@example.org
The ETA (E-Visa) services proposed are intended to assist you with all your administrative formalities in
accordance with the law in force in the country for which the Electronic Travel Authorisation is established.
Eprocess Ltd cannot be held liable should the customer not comply with the law in the country where the service
Moreover, Eprocess Ltd cannot be held liable for damages arising from incorrect use of the service purchased.
Finally, Eprocess Ltd cannot be held liable for any inconvenience or damage inherent in use of the Internet
network, notably as regards a break in service, external hacking or the presence of computer viruses.
7. Declaration by the Applicant
All the information given by the applicant when applying for an ETA (E-Visa) is compliant with the law in foreign
countries on immigration and the protection of refugees. Information may be transmitted to any federal
institutions responsible for controlling immigration on foreign soil that request it, pursuant of the law on the
protection of personal data. Once again, in the context of strict immigration control, any information given may
be transmitted to the authorities and government departments responsible for verifying application of the law on
The information given will be retained in personal datafiles by the Authorities, pursuant to the law on the
protection of personal data.
By accepting these General Terms and Conditions of Sale, the applicant declares he/she has read and understood
all the terms of this paragraph and declares on his/her honour that all the information indicated in the ETA
application is honest and truthful.
A false declaration constitutes a breach of immigration law that might lead to refusal of the right to stay in the
8. Customs control – Right of entry into the territory
An Electronic Travel Authorization (e-Visa) validated by the government gives the possibility to enter the foreign
country. However, the customs, immigration and border protection services may take a contradictory decision
when verifying documents at border crossings and invalidate an Electronic Travel Authorization (e-Visa)
previously issued by the government.
9. Refund conditions
Only unprocessed e-Visa (incomplete files) or non-eligible customers detected by our customer service will be
refunded, with the exception of a €20 handling and processing fee. In case of refusal of the e-Visa by the
government services of the destination country, for any reason whatsoever, no refund can be provided.
10. Intellectual Property
All elements of the Internet site where the order is placed are and will remain the exclusive intellectual property
of Eprocess Ltd. No one is authorised to reproduce, take advantage of, broadcast or use elements of the site, in
any respect whatsoever, even partially, whether they are in the form of software, visuals or sound. Any simple or
hypertext links are strictly prohibited without the express written authorisation of Eprocess Ltd.
11. Personal data
Eprocess Ltd collects personal information and data for all its customers. It is necessary for the management of
orders and to improve the services and information given to customers.
It can also be transmitted to the companies and government departments that contribute to these relations, such
as those responsible for the execution of services and orders for their management, execution, processing and
This information and data is also retained for security purposes in order to comply with legal and regulatory
According to the law, all customers are entitled to access, rectify and oppose personal information and data
concerning them via the Eprocess Ltd Consumer Department.
12. Applicable Law
The parties expressly agree that these General Terms and Conditions of Sale are governed by the law of the
country where the service sold is used.
By virtue of the provisions of the Consumer Code, the parties are entitled to undergo mediation or settlement
proceedings as laid down by Articles of the Civil Procedure Code.