Privacy Policy

This Privacy Policy was last updated on February 24, 2019.

  • Our policy
  • Information we collect
  • Our use of your personal information and other information
  • Our disclosure of your personal information and other information
  • Your choices
  • Online advertising we use
  • Exclusions
  • Children
  • Links to other websites
  • Security
  • Changes to the privacy policy of the company
  • Access to information; Contacting the company
  • Information for inhabitants of the European Economic Area

Our policy

Welcome to the website (the “Website”) of of EPROCESS LTD (“Company”, “we”, “us” and / or “our”) .This website is operated by the Company and was created to: To provide information about our company and to provide help, guidance and the ability to process online travel visas for each country (the “Business Services”) for visitors to our website (“you”, “your”). This Privacy Policy sets out the Company Policy with respect to information, including personal information (“Personal Information”) and other information collected by visitors to the Website.

Information we collect

Wenn Sie über die Website mit uns interagieren, können wir personenbezogene Daten und andere Informationen von Ihnen erfassen, wie im Folgenden näher beschrieben: Personenbezogene Daten, die Sie über die Website zur Verfügung stellen:

  • We collect personally identifiable information from you if you voluntarily provide us with that information, e.g. if you contact us with inquiries, participate in one of our surveys, register for access to business services, or use certain business services, such as processing a travel visa. These data can be collected through our secure HTTPS forms or through one of our support channels (email, online chat or phone). The personal information we collect is the data essential to processing a travel visa and may include: e-mail address, telephone number, arrival date, destination, travel reason, residential address, country of address, telephone number, name, surname, date of birth , Place of birth and country of birth, nationality, gender, passport number, passport date of issue, passport expiration date, passport location, passport photo, page scan of passport information, religion, family information (names of parents and spouses, surname, place of birth, country of birth and occupation), professional Data (occupation, name and address of the employer), address at the destination. Wherever the company collects personally identifiable information, we endeavor to provide a link to this privacy policy. By voluntarily providing us with personal information, you agree to use it in accordance with this Privacy Policy. If you share personally identifiable information with this site, you acknowledge and agree that such personal information may be transferred from your current location to the Company’s offices and servers and to the authorized third parties named herein in the United States. Additional Information:
  • Unidentifiable Information: When you interact with the Company through the Website, we receive and store certain personal, unidentifiable information. Such information, which is passively captured by various technologies, can not currently be used to specifically identify you. The Company may store this information itself or it may be included in databases owned and managed by the Company’s subsidiaries, agents or service providers. This website may use this information and combine it with other information such as the total number of visitors to our website, the number of visitors to each page of our website and the domain names of our visitors’ internet service providers. It is important to note that no personal information is available or used in this process.
  • Cookies: When operating this website, we may use a technology called “cookies.” A cookie is information that the computer hosting our website transmits to your browser when you access the website.Our cookies provide the website with additional functions and help us to further analyze the use of the website, for example, our website can set a cookie in your browser that allows you to access the website without having to remember it and then repeatedly enter a password while visiting the website In all cases where we use cookies, we will not collect any personally identifiable information without your consent.For most web browsers, you will find a Help section in the toolbar. This section provides information on how to receive notifications when you receive a new cookie and how to disable cookies. We encourage you to keep cookies turned on, as they allow you to take advantage of some of the features of the site.
  • Aggregated Personal Information: In an effort to better understand and serve corporate users, the Company often conducts research on the demographics, interests and behaviors of its customers based on the personal information and other information provided to us. These investigations may be aggregated and analyzed on an aggregated basis, and the Company may disclose such aggregated data to its affiliates, agents and counterparties. You do not personally identify this aggregated information. The Company may also disclose aggregated user statistics to describe our services to current and future business partners and other third parties for other legitimate purposes.

Our use of your personal information and other information

The Company uses the personal information you provide in a manner consistent with this Privacy Policy. If you provide personal information for any reason, we may use your personal information in connection with the reason for which it was provided. For example, if you contact us by e-mail, we will use the personal information you provide to answer your question or solve your problem. If you provide personally identifiable information in order to access the business services, we will use your personal information to give you access to these services and to monitor your use of those services. The Company and its affiliates and affiliates (the “Affiliates”) may also use your personal information and other unidentifiable personal information collected through the Site to help us improve the content and functionality of the Site To better understand our users and improve business services, the company and its affiliates may use this information to understand personal travel behavior and to contact you in the future to inform you about services that we believe they have If we do, every message we send you will contain instructions that allow you to opt-out of receiving future communications (“opt-out option”). In addition, if at any point you no longer wish to receive future communications, or if you wish to have your name deleted from our mailing lists, please contact us as indicated below. If the Company intends to use personal information in a manner that does not comply with this Privacy Policy, you will be notified of such anticipated use prior to or at the time your personal information is collected.

Our disclosure of your personal information and other information

Geschäftszweck des Unternehmens ist es nicht, Ihre Daten zu verkaufen. Wir betrachten diese Informationen als einen wesentlichen Bestandteil unserer Beziehung zu Ihnen. Es gibt jedoch bestimmte Umstände wie unten beschrieben, unter denen wir Ihre personenbezogenen Daten an bestimmte Dritte weitergeben können, ohne Sie vorher darüber zu informieren:

  • Business Transfers: As we develop our business, we can sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, liquidation or similar event, personal data may be part of the transferred assets.
  • Affiliate: We may also share your personally identifiable information with Affiliates for purposes consistent with this Privacy Policy.
  • Agents, Consultants and Associated Third Parties: The Company, from time to time, like many companies, mandates other companies to perform certain business-related functions. Examples of such functions include the sending of information (Fedex or UPS), the use of visa agents to visit embassies, the maintenance of databases and the processing of payments. When we hire another company to perform such a function, we provide it with only the information needed to perform its specific function.
  • Legal Requirements: The Company may disclose your personal information when required by law or in good faith that such action is required to: (i) comply with a legal obligation, (ii) protect the Company’s rights or property, and (iii) act in urgent circumstances to protect the personal safety of users of the Website or the public; or (iv) protect themselves against legal liability.
  • Affiliate: We may also share your personally identifiable information with Affiliates for purposes consistent with this Privacy Policy.

Your Choices

You can use the Site without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Company Services, including but not limited to getting support, processing travel visas or retrieving existing information. In addition, you can stop receiving Company communications by opting out. Each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications.

Your COnline Advertising We Use

We use Google AdWords and Google Adwords Remarketing to advertise our Company across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say “This person visited this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

How to Opt Out of Remarketing and Advertising If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager You can also opt out of any third-party vendor’s use of cookies by visiting


This Privacy Policy does not apply to any Personal Data collected by Company other than Personal Data collected through the Site. This Privacy Policy shall not apply to any unsolicited information you provide to Company through this Site or through any other means. This includes, but is not limited to, information posted to any public areas of the Site, such as blog posts (collectively, “Public Areas”), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, “Unsolicited Information”). All Unsolicited Information shall be deemed to be non-confidential and Company shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.


Company does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Site. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on this Site without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Company through this Site, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites

This Privacy Policy applies only to the Site. This Site may contain links to other web sites not operated or controlled by Company (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from this Site do not imply that Company endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.


Company takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from this Site may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to Company via the Internet. Company provides a phone line if you prefer to share sensitive data via phone.

Changes to Company’s Privacy Policy

The Site and our business may change from time to time. As a result, at times it may be necessary for Company to make changes to this Privacy Policy. Company reserves the right to update or modify this Privacy Policy at any time and from time to time without prior notice. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Access to Information; Contacting Company

To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this Site.

Please also feel free to contact us if you have any questions about Company’s Privacy Policy or the information practices of this Site.

You may contact us sending an email to

Information for Residents of the European Economic Area

This section of the Privacy Policy applies only if you use our Site from a country in the European Union or another member state of the European Economic Area (“EEA”), and it supplements the information in the Privacy Policy.

iVisa is a data controller for processing of information defined as personal data under applicable data protection law (“Personal Data”) collected through our Site and by email, either directly from you or from travel agents acting on your behalf.

  • LEGAL BASIS FOR DATA PROCESSING: We process Personal Data for the purposes set out in the Privacy Policy. Our legal bases to process Personal Data include processing that is necessary for the performance of a contract between us (for example, to provide you with services you request and to identify and authenticate you so you may use the website); necessary to comply with legal requirements and applicable accounting standards and to make mandatory disclosures to law enforcement and regulatory authorities; necessary for our legitimate interests (for example, to manage our relationship with you, to improve the website and our services, to protect our property and safeguard against fraud and malware, to make or defend legal claims); and based on consent by our customers (for example, to communicate with you about our products and services and provide you with marketing information). Where we process your Personal Data with your consent, you may subsequently withdraw consent at any time by contacting us (using the contact instructions below), without affecting the lawfulness of processing based on consent before its withdrawal.
  • EU DATA SUBJECT RIGHTS: The EU General Data Protection Regulation (GDPR) and other applicable data protection laws provide certain rights for individual data subjects (“EU Data Subject Rights”). You may decline to share certain Personal Data with us, in which case we may not be able to provide some of the features and functionality of our services. These rights include, in accordance with applicable law, the rights to access or rectify Personal Data, object to or restrict further processing, or request the erasure of Personal Data or, where feasible, to have it moved to a new service provider (“data portability”). Requests should be submitted by contacting us using the contact instructions below. You may access and change certain Personal Data by logging into our website and updating the account settings page and other features. Otherwise, we will make commercially reasonable efforts to provide you reasonable access to your Personal Data within 30 days of your access request to the contact address below. We provide this access so that you may review, make corrections, or request deletion of your Personal Data. If we cannot honor your request within 30 days, we will inform you when we will be able to provide such access. If for some reason access is denied, we will provide an explanation. When technically feasible, at your request, we will provide your Personal Data to you or transmit it directly to another controller. We retain your Personal Data while you have an account with us and while you are using our services or continuing to visit our website. We will retain your Personal Data for as long as it is reasonably necessary for the purposes set out in the Privacy Policy, considering the time period reasonably necessary to: provide the services to you, exercise the choices and rights you have requested, comply with our contractual obligations, enforce our terms for use of the services, and comply with legal and regulatory requirements. If you have any unresolved privacy concern that we have not addressed satisfactorily after contacting us, you have the right to contact the relevant national data protection supervisory authority and lodge a complaint
  • ONTACT US: For all EU Data Subject Rights requests, you must put the statement “Your EU Data Subject Rights” in the subject field of your request and include in the request the name of the Services with respect to which you are requesting the information, as well as your contact information. If you have questions or wish to exercise EU Data Subject rights, please contact us at